We need to make a few changes to our DOA policy and shipping policy upon the current situation and we hope you understand.
From 26 August 2022, our new DOA will be applied to all orders. Please read it carefully so you can familiarize yourself with what may happen before making a purchase.
Micro Aquatic Shop - we pick and pack the healthy livestock for your order. Care was given in each and every order. We’ll do our best to ship out your order from Monday to Wednesday to avoid the parcel to stay over the weekend in the depot. .
The shipping time consists of twо seсtiоns:
We use a high-security checkout procedure on our website to protect both the customer and Micro Aquatic Shop. This extends our processing time to 3 days as we fully verify our customers and fulfill orders.
For any livestock you have in your order, we will ship them via express service (Startrack and Toll Express ). This will usually take 1-2 days to reach you after leaving our shop.
Any other dry goods, bonsai, plants, and accessories, we will send via normal post. Usually, you will receive the items within 3-7 business day (after leaving our workshop)
Note: Most often, we will deliver the orders we packed during the day to the local courier, and they will be on the way to you.
When having fish shipped to you, it is important to plan accordingly so that your fish arrive in good health and with as little stress (to them) as possible. Unlike receiving a regular parcel, some extra care and planning must be taken to ensure the safe arrival of your fish.
Our livestock will be carefully selected and caught out and bagged with plenty of water and oxygen.
*For shrimps, we will put a bit of plastic net mesh in to grab on so they can stay relaxed and secure in their journey to the new home.
We then wrap bubble wrap around the fish bag and will carefully place it in a Foam Box. *Foam boxes are great to create a stable environment and temperature for the livestock when shipping, and they are also very durable. We then slid the foam box into a parcel bag then sealed it with a lot of fragile stickers around it.Shipping Schedule in our current Sydney shop:
Note: We can’t ship livestock from Thursday to Sunday because this is too close to the weekend and we don’t want our livestock to stay at the courier service's warehouse over the weekend, Please understand, this is for the well-being of the livestock.
*All shipping times exclude courier delays.
Please read the DOA terms and conditions carefully before making a purchase.
We strictly do not support impulse purchase of live animals and please ensure you prepare a good home for them.Procedures,Terms & Conditions for purchase of Livestock :
We pack our goods as best we can to avoid DOAs; generally speaking, it is rare to have them occur. Should the need ever arise, don't open the bag or container, take videos and photos clearly and contact us via email ASAP. When doing so, provide your order details (name, order number, and which items are affected), so we can resolve things swiftly.Other things to consider before placing an order:
We reserve the right to cancel or delay livestock orders for any reason, which may include but are not limited to:
When you order dry goods with Livestock, they are usually shipped separately and may take longer to arrive than the livestock shipment.Missing and incorrect items:
We have an excellent packing team to pick and pack your order. However we are human and errors in picking can happen. We do apologize for the inconvenience. Please allow us to support you in this case.
Please video unbox packages and send them as proof to email@example.com within 2 hours upon receiving the parcel. Our customer support will get back to you shortly upon receiving your message.
We do 100% shop credit on missing and incorrect items only. Otherwise, if you have the order in the future, we will add them in.
However, the shipping fee is unable to be credited and we do not reship the missing or incorrect items.
Picking up your orders at the store to get your orders faster and with no shipping charges.