Refund and Return Policy
Refund and Return Policy:
We have 3 rules of returns, item(s) must be returned:
- 14 Day Replacement or Store Credit Guarantee for anything that may go wrong with your Micro Aquatic products.
- Product returned must be in the original condition.
- Products returned and damaged by insufficient packaging will not be accepted for refund.
You have a 14 Day Replacement or Store Credit Guarantee, to process a warranty application.
Applications that do not meet these criteria will not be approved for a replacement or store credit.
Customers are responsible for all shipping charges except for items damaged in transit.
We do not accept returns of livestock, so please choose livestock carefully. It is recommended to check your aquarium parameters, do your research on the animal, and read the product description carefully. This process will reduce possible returns and impulse purchases.
We ship only the finest aquatic livestock available, and we import our animals from superior collectors. We hold them in a state-of-the-art facility, handpick every specimen for health and quality, and use the most advanced shipping technology to rush your new fish or coral safely and quickly to your home.
The responsibility of the animal’s health and well-being is always with the caregiver. Be responsible and know how to care for your animal. Our customer support team is always here to assist you.
Shipping fees are Non-Refundable.
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business if the goods purchased are faulty, not fit for purpose or don't match the seller's description.
Que: - What if I’m not happy with the product?
If you unhappy with the product kindly return it within 14 days, we will happy to give you full refund excluding the shipping fee. Kindly include your order number and what product you wish to return and send us an email to firstname.lastname@example.org
Que: - Can I get a refund or reshipment if some shrimps or snails are missing on arrival?
Ans: In order to claim a refund or reshipment for missing shrimps, snails, or any other livestock, you need to provide an unboxing video and some clear & conclusive photos of the unopened parcel. It will help us resolve the matter ASAP.
If I want to make changes to my order.
Kindly contact our customer service team as soon as possible if your products are not shipped yet we might be able to alter the order upon your request.