READ ME PLEASE – IMPORTANT INFORMATION
THANK YOU FOR SUPPORTING US!!!
CONTACT INFORMATION:
MICRO AQUATIC SHOP
Address: Unit 15, 2-8 Daniel St, Wetherill Park NSW 2164 (Mon-Sun, 9am-5pm)
Phone: (02) 8320 3037
Email: cs@microaquaticshop.com.au
When you receive your order, if anything happens, please don’t hesitate to contact us via phone or email so we can address the issue and resolve it as soon as possible.
How to acclimate your livestock when you received it?
Please be aware:
It is highly recommended that you use a quarantine tank before acclimating your fish to your main aquarium. New fish during delivery could be stressed, which can lower their immune system and make them more susceptible to illness, even though they were healthy in our tank. Therefore, to avoid transferring diseases from newly purchased live fish to your beloved fish, please quarantine them 7-14 days before releasing them in main tank.
- Get your tank.
- Install a filtration system
- Add a heater. The recommended temperature is 25-28°C. Keep in mind that different species may have varying temperature requirements, so please contact us if you are unsure.
- Fill the quarantine tank with water from your main tank, cycle the tank and conduct water tests to ensure there is no ammonia, chlorine, nitrite and nitrate so it can be safe for live fish.
- Monitor your fish for 7-14 days in the quarantine tank.
- If the fish are healthy and happy in your quarantine tank, you can transfer them to your main tank. However, please ensure to acclimate them correctly before introducing them to their new environment by 2 methods below:
1. Acclimating with the Floating Method
- Turn off aquarium light and dim the lights in the room where you're aquarium is set up.
- Float the bag in the water for 15-30 minutes.
- Cut open the bag.
- Add water to the bag every 4 minutes.
- Discard half the water and float the bag again.
- Add water from the tank every 4 minutes.
- Release the fish into the tank.
2. Acclimating with the Drip Method (for sensitive fish: shrimp/sea stars...)
- Gather your supplies.
- Float the fish initially.
- Transfer water to the bucket.
- Set up a siphon drip.
- Discard half the water once the water doubles.
- Transfer your fish to the main tank.
DEAD ON ARRIVAL POLICY- DAMAGED ITEMS – INCORRECT POLICY
We always pack healthy and thriving fish in our tanks. All of our fish have been quarantined and health-checked by a Biosecurity Officer before being released for sale. We apologize that some of them may not survive on the journey to you. We have policies in place to support and protect customers in this situation. Please follow my instructions so that we can assist you better.
Please provide us with a video of unboxing the parcel and a photo or video clearly showing the items that were dead on arrival/damaged/incorrect via email cs@microaquaticshop.com.au.
We will ONLY process the claim if you provide us with the clear information we need. Once we have received the information, we will issue you shop credit or a refund as requested. However, we apologize that we are unable to reship your order for other reasons.
All DOA claims should be filed within 30 minutes upon receipt of the parcel. Failure to do so will forfeit any DOA claims.
PLEASE BEWARE:
* Check to see if your tank has enough space.
* Ensure your tank is fully cycled.
* Ensure your new livestock is compatible tank mates for any other fish you currently have (in terms of habitat, species, requirements, temperament, and size).
* Ensure that your water parameters, habitat and temperature are suitable for the species you want to introduce.
* Do not stock your tank too quickly, or suddenly a large influx of fish can unbalance your water parameters that will affect the water quality.
* Do not feed your new fish for 24hrs. They need time to settle in and feel at home. Feeding them too quickly puts their health at risk, and it can even affect your water quality. If you have existing fish in your aquarium, feeding them before releasing the new fish is a good idea.
* Don’t be alarmed if, upon arrival, your fish, shrimp or snail look pale or lethargic. This is normal behaviour during transit, and they should return to full colour and vibrancy after settling into their new home for a few days.
Also, be aware that livestock often gets stress and loses their colours after the long journey to you, this often happened to most livestock (shrimps, guppies, plecos, and so on), kindly make sure you have the right set up, the aquarium must be fully cycled with the ideal parameters. Fishes and shrimps will often take from 3-7 days to fully adapt to the new home. If you have any concerns with your set up kindly talk to us or check out some online tutorials before making a purchase.
ONCE AGAIN, THANK YOU FOR SUPPORTING US! WE APPRECIATE YOUR FEEDBACK AND IF YOU HAVE ANY PROBLEM, PLEASE DON’T HESITATE TO CONTACT US. WE ARE ALWAYS READY TO SUPPORT.
Terms And Condition
Micro Aquatic Shop Terms of Service (“Agreement”)
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By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms of Service. Capitalized terms are defined in this Agreement.
Dead On Arrival (DOA) Policy - Damaged Items – Incorrect Policy
We always pack healthy and thriving fish in our tanks. All of our fish have been quarantined and health-checked by a Biosecurity Officer before being released for sale. We apologize that some of them may not survive on the journey to you. We have policies in place to support and protect customers in this situation. Please follow my instructions so that we can assist you better.
Please provide us with a video of unboxing the parcel and a photo or video clearly showing the items that were dead on arrival/ damaged/ incorrect via email cs@microaquaticshop.com.au.
We will ONLY process the claim if you provide us with the clear information we need. Once we have received the information, we will issue you shop credit or a refund as requested. However, we apologize that we are unable to reship your order for other reasons.
All DOA claims should be filed within 30 minutes upon receipt of the parcel. Failure to do so will forfeit any DOA claims.
HOW TO ACCLIMATE A FISH
1. Acclimating with the Floating Method
2. Acclimating with the Drip Method (for sensitive fish: shrimp/sea stars...)
3. Utilizing A Quarantine Tank
Get your tank. It is highly recommended that you use a quarantine tank before acclimating your fish to your main aquarium. New fish during delivery could be stressed, which can lower their immune system and make them more susceptible to illness, even though they were healthy in our tank. Therefore, to avoid transferring diseases from newly purchased live fish to your beloved fish, please quarantine them 7-14 days before releasing them in main tank.
You do not need to get a fancy tank. A simple 10 to 20 gallon tank should be big enough for a quarantine tank.
You can purchase an aquarium at a pet store. You can also order one online.
Install a filtration system. As with a regular aquarium, your quarantine tank should have some kind of filtration system. This will keep your fish safe and healthy during the quarantine period.
If possible, go for a tank with a built in filtration system.
If your tank does not have a built in system, purchase a filtration system at a local pet shop. Install it in the tank when you get home, following manufacturer's instructions.
Add a heater. This will keep the water at a safe temperature for your fish. You should also get a thermometer to record the temperature. You want to make sure the temperature is safe before transferring your fish to the quarantine tank.
An aquarium may have a built in heating system. If yours does not, you can buy one at a pet store.
The proper temperature depends on the type of fish you have. Ask at the pet store what a safe temperature for your fish would be.
Fill the aquarium with water from your main tank, cycle the tank. The quarantine tank should be similar to your regular tank, once your fish is ready to be transferred to the regular tank, you want the transition to be as smooth as possible. You may have to conduct water tests to ensure there is no ammonia, chlorine, nitrite and nitrate so it can be safe for live fish.
Take water from your main tank, using a bucket or cup, and fill up your quarantine tank.
Once the quarantine tank is full, you can turn on the heater and filtration system.
Monitor your fish for 7 to 14 days in the quarantine tank. Watch your fish closely during this time. Before introducing a fish to a tank of other aquatic life, you want to make sure it does not have any diseases. Diseases can spread fast in a fish tank.
Common infections include things like fin rot, vibriosis, and mouth rot. Usually, you would treat infections with antibiotics. Antibiotics may be administered to a fish's tank, or you may give your fish food with antibiotics.
Symptoms of infections changes in color, frayed or rotting fins, a lack of appetite, gray marks on the scale and fins, and open sores on a fish.
If your fish has an infection, make sure it is treated and symptoms are gone before transferring your fish to the main aquarium.
Repeat the floating process to transfer the fish to the regular tank. If 7 to 14 days pass without incident, you can transfer your fish to the regular tank. You would repeat the same floating process you used to acclimate your fish to the quarantine tank.