π READ ME PLEASE β IMPORTANT INFORMATION
π THANK YOU FOR SUPPORTING MICRO AQUATIC SHOP!
π Contact Information
Micro Aquatic Shop
Address: Unit 15, 2-8 Daniel St, Wetherill Park NSW 2164
Opening Hours: MonβSun, 9amβ5pm
Phone: (02) 8320 3037
Email: cs@microaquaticshop.com.au
If you receive your order and encounter any issue, please contact us immediately. We're happy to help!
π How to Acclimate Your Livestock
π Use a Quarantine Tank (Highly Recommended)
- Prepare a 10β20 gallon tank.
- Install filter and heater (25β28Β°C recommended).
- Use water from your main tank, cycle it, and test parameters.
- Monitor the new livestock for 7β14 days before transferring.
β 1. Floating Method
- Turn off aquarium lights, dim room lights.
- Float the sealed bag in the tank for 15β30 minutes.
- Cut the bag and slowly add tank water every 4 minutes.
- Discard half the water, float again, repeat water addition.
- Gently release fish into the tank.
β 2. Drip Method (For Sensitive Species)
- Float bag and transfer fish to a clean bucket.
- Set up a siphon drip using airline tubing.
- Discard half the water after volume doubles.
- Gently transfer to main tank.
β οΈ Before Adding Livestock to Main Tank
- Ensure your tank is fully cycled.
- Check species compatibility.
- Verify water parameters and habitat match the livestock needs.
- Introduce fish graduallyβavoid sudden overstocking.
- Donβt feed new arrivals for the first 24 hours.
- Color fading or lethargy during transport is normal.
β Dead on Arrival (DOA) / Damaged / Incorrect Items
All livestock are quarantined and health-checked. If there's a problem:
- Take an unboxing video immediately.
- Send photo/video proof to cs@microaquaticshop.com.au within 30 minutes of delivery.
- We offer store credit or refund. Reshipping is not available.
Late claims beyond 30 minutes may be rejected.
Issue Description & Claim Instructions
If you experience any issues with your order, please review the guidelines below for submitting a claim. Please note: unboxing video and photos are required for all claims to be considered.
πΉ Issue Description
Please clearly state the issue you're experiencing, such as:
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DOA (Dead on Arrival) livestock or plants
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Damaged or unhealthy items
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Missing items
πΉ DOA Livestock Claims
When reporting DOA livestock (fish or inverts), please include the number of live animals received from the affected pack.
Required Photos & Video:
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Unboxing video from the moment the package is opened (must show unopened bags for validation).
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Photo of the dead livestock placed clearly on top of the styrofoam box for counting.
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Photo of the bag label, showing the species name, quantity, and order number.
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For shrimp and small fish, provide a clear photo of all contents in a container for live count.
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For unhealthy or damaged items, a photo in a specimen container or tank is sufficient.
πΉ Missing Items
If something is missing from your order:
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Provide a clear photo of the packing slip
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Include photos of all received items showing their labels for verification
π Note for Snails
Snails may take a few days to become active after shipping. Place them in a visible area of your tank, and ensure theyβre upright.
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If they don't move after a few days or the water begins to smell, inspect immediately.
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Please contact us on the day of arrival if you suspect a problem so we can assist under our guarantee.
π Claim Review & Resolution
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Our customer service team will review your claimβplease allow time for processing (note: limited hours on weekends).
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Refunds cover the item cost only (excluding shipping), and are returned to the original payment method.
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Store credits may be issued for future purchases but do not include shipping costs.
π Terms & Conditions
By accessing www.microaquaticshop.com.au, you agree to be bound by our Terms of Service. Please review them carefully before using the site.
π¬ Final Note
Thank you again for choosing Micro Aquatic Shop. If you have any concerns or questions, weβre here to help!
β Micro Aquatic Shop Team π
