Visit us: Unit 15, 2-8 Daniel Street, Wetherill Park, NSW 2164
We can’t ship Livestock and Live Plants to WA and TAS due to State Restrictions. Kindly check out our DOA and other policies before purchase!!
Other things to consider before placing an order:
* Check to see if your tank has enough space.
* Ensure your tank is fully cycled.
* Ensure your new livestock is compatible tank mates for any other fish you currently have (in terms of habitat, species, requirements, temperament, and size)
* Ensure that your water parameters, habitat and temperature are suitable for the species you want to introduce.
* Do not stock your tank too quickly, or suddenly a large influx of fish can unbalance your water parameters that will affect the water quality.
* Do not feed your new fish for 24hrs. They need time to settle in and feel at home. Feeding them too quickly puts their health at risk, and it can even affect your water quality. If you have existing fish in your aquarium, feeding them before releasing the new fish is a good idea.
* Don’t be alarmed if, upon arrival, your fish, shrimp or snail look pale or lethargic. This is normal behaviour while in transit, and they should return to full colour and vibrancy after settling into their new home for a few days.
Also, be aware that livestock often gets stress and lose their colours after the long travel to you, this often happened to most livestock ( shrimps, guppies, plecos, and so on, kindly make sure you have the right set up, the aquarium must be fully cycled with the ideal parameters. Fishes and shrimps will often take from 3-7 days to fully adapt to the new home. If you have any concerns with your set up kindly talk to us or check out some online tutorials before purchase.
At Micro Aquatic shop, we strive to provide excellent service and high-quality products, any concerns kindly contact us asap and often we will get back to you in a few hours during working hours. We do not accept claims when the livestock entered your aquarium as there might be so many factors that can affect the wellbeing of the livestock, on our part we can guarantee that we are always sending out healthy and quality fishes and shrimps to you.
There is absolutely ZERO Risk in buying from our trusted store as we use Encrypted SSL certificates for 100% Security so you don't have to worry about your security!
Important Notes:
Our goal is to use the fastest delivery service possible, although the shipping fee may be higher, we always want our customers to be satisfied and make sure the livestock arrives at your door safe and healthy.
** DOA POLICY UPDATED AUGUST 02 2023
** Area do not ship.
** Shipping Unit.
** How long is the shipping time for livestock?
** For other shipping.
However, the shrimp and fish you receive may be discolored and the reason of this issue is strong vibration during transportation and they're not be fed during the transport period
To handle this problem we highly recommend to you:
🚩Let the fish relax helps them adapt to any changes in water temperature in the tank. Also prevents pH shock - an imbalance between the water in the shop tank and your tank.
🚩Place the fish bag in a cool, corner, and dark place. Prevent the bag from being bumped, slipped, or dropped. This'll give your new fish a good recovery and acclimatization after a shaky ride from the shop to your home.
🚩Feed your old fish first to distract them, preventing them from bullying your new fish.
🚩Your new aquarium tank should have a pH of zero ammonia and chlorine before adding new fish.
🚩Turn off the lights, reduce the glare in the room, or limit the light entering the aquarium. This will help the new fish not be stressed.
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