Hideout

Important Notes:
Our goal is to use the fastest delivery service possible, although the shipping fee may be higher, we always want our customers to be satisfied and make sure the livestock arrives at your door safe and healthy.

** DOA POLICY UPDATED AUGUST 02 2023

• For any livestock, you have in your order. If there is any dead problem during transportation. You can send us an email and the video of you receiving the package, if there is more than 50% damage, we will send a replacement, and if less than 50% we will send store credit.

** Area do not ship.

• Western Australia.
• Tasmania.
• Northern Territory.

** Shipping Unit.

• Startrack premium for livestock and Auspost for others.

• StarTrack Company - StarTrack best courier in Australia (StarTrack Courier Service company of Australia's post office).

• Auspost – Australia Post (Australia's national postal service provider).

• We only ship from Monday to Wednesday. 
• Any orders you make from noon Wednesday onward will be processed the next Monday.
• All orders from Monday to noon of Wednesday will be shipped out in the same week.
• For any livestock you have in your order, we will ship them via express services such as Toll and Startrack Premium. This will usually take 24 - 48 hours to reach you. (after leaving our workshop)

** How long is the shipping time for livestock?

• Shipping time is 24-48 hours for live goods.

** For other shipping.

• If you choose express shipping will be 1-3 days for business and 5-7 days for standard shipping.

Our shop always delivers healthy shrimp and fish with the best color of their own.

However, the shrimp and fish you receive may be discolored and the reason of this issue is strong vibration during transportation and they're not be fed during the transport period

To handle this problem we highly recommend to you:

🚩Let the fish relax helps them adapt to any changes in water temperature in the tank. Also prevents pH shock - an imbalance between the water in the shop tank and your tank.

🚩Place the fish bag in a cool, corner, and dark place. Prevent the bag from being bumped, slipped, or dropped. This'll give your new fish a good recovery and acclimatization after a shaky ride from the shop to your home. 

🚩Feed your old fish first to distract them, preventing them from bullying your new fish.

🚩Your new aquarium tank should have a pH of zero ammonia and chlorine before adding new fish.

🚩Turn off the lights, reduce the glare in the room, or limit the light entering the aquarium. This will help the new fish not be stressed.

• Providing them with excellent water quality, giving them a good environment, and feeding them.
• Fish that live in exceptional-quality water conditions shine brighter and are far more vibrant
• Use water conditioner
• A water conditioner is essential for a healthy tank and colorful, lively fish.

• Provide good filtration
• Perform weekly water changes
• Perform weekly maintenance
• Provide correct temperatures:

1. Aquarium size
2. Safe retreats
3. Lighting
4. Tank mates
5. Species numbers

• Color Enhancing Fish Food
• Color Enhancing Vegetables, Fruit, Herbs, And Other Things:

1. Bell peppers
2. Bok choy
3. Kale
4. Winter squash
5. Broccoli
6. Collards
7. Pumpkin
8. Mustard greens

• Crushed and Powdered Herbs are a good diet supplement:

1. Turmeric
2. Garlic
3. Basil
4. Coriander
5. Parsley

• Healthy social environment-Making sure the social environment is balanced
• Premium fish food – using a variety of foods provides your fish with essential vitamins and minerals, keeping them healthy
• Spirulina, for example, is a type of algae known to enhance pigment in fish naturally
• Bloodworms, brine shrimp, and krill are other natural color-enhancing foods.
• LED lighting – available in many color spectrums, LED lighting is another way of enhancing fish hue.
• Vitamin supplements – adding supplements to your fish diet can also help improve their coloring.
• Using the Art of Color to Enhance Fish Pigmentation in an Aquarium
• Contrasting colors in an aquarium is a great way to make the tank ‘pop’ with life and vitality
• Choosing the gravel, plants, and decorations for the tank